Refund policy

At VitasPower, we aim to provide a clear and reliable shopping experience.

Due to the nature of certain health and personal-care products, opened, used, or unsealed items cannot be returned or exchanged.

A return or exchange may be requested if:

• You received the wrong product.
• The item arrived damaged or defective.
• The received product is clearly different from the confirmed order.

Please contact us within 24 hours of delivery and provide clear photos of the product and packaging.

The item must be unused and returned in its original packaging and condition.

Once the request is reviewed and approved, we will arrange a replacement or refund depending on the case.

Original delivery charges may be non-refundable unless the issue was caused by us.